SIAM® Foundation Certification Training Course

From: 550.00 $275.00 $

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The SIAM® (Service Integration and Management) Foundation Certification training course is accredited by EXIN and provides an introduction to Service Integration and management referred to as SIAM.  It will also prepare you for the SIAM Foundation Certificate Exam by giving you the knowledge and understanding necessary for success.

Key Course Features:

  • Get SIAM Foundation qualified online at your own pace
  • Select 30 or 60 days online access
  • Fully Accredited Course – EXIN
  • Course comes with 21 Lessons, 18 Hours of content, quiz modules, exercises and sample Exam
  • Tutor Support Included via email
  • Free 30 Minute Training + Virtual Mentor Session

Course Outcome

When you take this course, you will receive a solid foundation in service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models.   If you are working in or would like to work in an organization that uses SIAM management practices, then this SIAM Foundation Certification Training Course is for you.  This course will also prepare you for the SIAM Foundation Exam.

Course Content

This course comes with 21 video lessons.  The lessons cover SIAM terminology, concepts, structural elements and challenges.  In addition to the video modules you will receive a study guide and there will be quizzes available to test your understanding of the concepts you will learn in this course.  You will also receive course exercises and a sample exam.  The quizzes and exercises are designed to reinforce the concepts you are learning.  You will also be able to download the exercises and their solutions from the Course Documents area.  The Course Documents area also includes study guides for each lesson.  You will want to save these documents to access them after your course license expires.  Saving them also allows you to study offline so be sure to save them right away.  You will also receive the SIAM process guides and a study tracker.

Course Length

This course can be purchased with 30 or 60-day access.  The lessons in the course are designed to be taken in order and are locked until you have watched each lesson.  After you take the class in order and have unlocked all the lessons you can review the lessons in any order.  We highly recommend that you download the SIAM Foundation Body of Knowledge or additional reading while you are taking the course.  You can access the SIAM Foundation Body of Knowledge at:

Get SIAM Certified

Purchase the exam with your course and get SIAM Certified by EXIN. Both the course and the Exam Vouchers are available to be purchased through myTraCert.  See full certification information in the purchase options section below.

SIAM Course Delivery

After you purchase the SIAM course you will receive course access instructions within 4 hours.  You have 28 days to activate your course following your purchase of the course and once activated your course will be available for the number of days purchased.  If you need help accessing your course contact,

SIAM Provider

The SIAM Foundation course was created by IT Training Zone, Ltd, an accredited training organization.  This course is accredited by EXIN.

In This Course You Will Learn:

  • Understand what SIAM is
  • Explain the SIAM roadmap
  • Show how SIAM relates to other management practices
  • Explain SIAM roles and responsibilities
  • Share SIAM concepts and terminology
  • Explain SIAM structural elements
  • Recognize SIAM challenges and risks
  • Sit for the SIAM Certification Exam provided by EXIN


While this course does not require any existing knowledge of SIAM. Knowledge of IT service management terminology is recommended.  If you do not have a background in this area, you will want to consider taking the  ITIL Foundation Certification Training Course accredited by PeopleCert and/or the ISO/IEC 20000 Foundation Certification Training Course accredited by EXIN.

Both the ITIL and the ISO 20000 Foundation courses are taught by Dr. Suzanne Van Hove and come with Instructor Support.  The online 24/7 course access puts you in the driver’s seat and allows you to train when you have time to train.

Additional information

Course Type

30 Day Course Access, 60 Day Course Access, Exam Only


Lesson   1: Introduction to SIAM

Lesson   2: Purpose and Value

Lesson   3: The SIAM Ecosystem

Lesson   4: SIAM Structures

Lesson   5: SIAM Roadmap Part 1

Lesson   6: SIAM Roadmap Part 2

Lesson   7: SIAM Roadmap Part 3

Lesson   8: SIAM Roadmap Part 4

Lesson   9: SIAM Roles & Responsibilities 1

Lesson 10: SIAM Roles & Responsibilities 2

Lesson 11: SIAM Roles & Responsibilities 3

Lesson 12: SIAM Practices Part 1

Lesson 13: SIAM Practices Part 2

Lesson 14: Processes Part 1

Lesson 15: Processes Part 2

Lesson 16: Challenges and Risks Part 1

Lesson 17: Challenges and Risks Part 2

Lesson 18: Challenges and Risks Part 3

Lesson 19: SIAM and Other Practices Part 1

Lesson 20: SIAM and Other Practices Part 2

Lesson 21: Exam Preparation


The SIAM Foundation Exam tests the candidates knowledge and understanding of the SIAM road-map, roles and responsibilities, practices, processes, challenges and risks and other SIAM practices and terminology.

Exam Prerequisites

Taking an Accredited SIAM Foundation training prior to sitting for your exam is highly recommended.  It is also recommended that students have knowledge of IT Service Management terminology which can be achieved by taking either the ITIL Foundation Certification Course or the EXIN IT Service Management based on ISO/IEC 20000 course.

SIAM Exam Details:

  • Exam prerequisites:  None
  • Delivery Format:  Online web proctored, available 24/7
  • Exam Duration:  You have up to 60 minutes to complete your exam
  • Exam Type:  40 multiple choice question exam
  • Passing Score:  You must answer 65/40 questions correctly (65%) to pass
  • Available Languages:  English, French, Japanese, German
  • Exam Expiration:  21 days from the date of order

Preparing For Your Exam

To mazimize your chance for success on the exam you will need to spend at least 18 hours studying all of your course materials.  You will want to be sure to watch all the video lessons, complete all the exercises and online quizzes, read the course documents, make your own study notes and take the sample exam that is provided with this course.

Ordering Your SIAM Exam Voucher

You can order your SIAM Exam from myTraCert by purchasing it when you purchase the course or you can purchase it when you are ready to take the exam.  Both options are available on the myTraCert SIAM course Page.  When you are ready to take your SIAM Exam you will email to let us know you are ready to take your SIAM Foundation Exam.

In order to process the exam for you we will need to know the Country you will be in when you take the exam and the language you want the exam to be in.  With this information the myTraCert Customer Service Team will get your exam order placed.  We process exams Monday to Friday.  Once your exam has been processed the Customer Service team will send you an email with your exam voucher attached.  Once you receive this email you will register for the day and time of day you would like to take your exam.

You have up to 1 year to use the EXIN SIAM Exam Voucher.  Once you begin the process on the EXIN website you have 21 days to complete the exam.  You will see that the exam voucher has an expiration date that is 1 year from the date you requested us to provide the exam voucher, however, once you start the exam process, i.e., select the time/date of the exams, your 21-day clock begins.

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