ITIL 4 Leader: Digital and IT Strategy

Module 00: Course Introduction

Module 01: DITS Case Study

• Analysis of the DITS Case Study and Risk Assessment Report

Module 02: DITS Overview

• Background and Introductory Information

Module 03: DITS and the Guiding Principles

• Apply the ITIL Guiding Principles to All Aspects of DITS

Module 04: Key Concepts Applied to Strategy

• Understand ‘Digital’ Concepts – Digital Technology, Digital Business, Digital Organization, Digital Transformation, Digitization

Module 05: Products and Services

• Differentiate Between Product and Service Management, Digital and IT Strategies, Business Strategies and Business Models

Module 06: DITS and the SVS

• Opportunity/Demand; Value
• Governance; Continual Improvement
• Practices

Module 07: Strategy Management (StM) Practice

• Purpose
• Practice Success Factors

Module 08: DITS, SVS SVC Creating Value

• External Analysis: PESTLE
• Internal Analysis: Four Dimensions

Module 09: Digital Disruption and Organizational Viability

• Organizational Viability, Agility, Resilience

Module 10: VUCA (Practical Assignments)

• Explain and Apply VUCA

Module 11: Digital Transformation (Practical Assignments)

• VUCA & Digital Transformation
• Applying HVIT Concepts

Module 12: Digital Disruption and Organizational Viability

• Three Levels of Digital Disruption: Ecosystem, Industry/Market, Organization

Module 13: Influencing an Organizational Position

• Customer/Market Relevance
• Operational Excellence

Module 14: Digital Positioning Tools (Practical Assignments)

• Digital Positioning Tools: Maturity Models, Digital Positioning Models
• Maturity Models

Module 15: Digital Positioning Models (Practical Assignments)

• Digital Positioning Models
• Practical Assignment #1

Module 16: Customer/Market Relevance and Operational Excellence

• Achieve Customer/Market Relevance
• Customer Vs. Market Relevance Definitions
• Customer Journey

Module 17: Omnichannel Delivery and Support

• Omnichannel Delivery
• Context Sensitive Delivery and Support
• Customer AnalyticsCustomer 360 And Feedback

Module 18: Achieving Operational Excellence

• Relationship Between the Four Dimensions and Operational Excellence
• Competitive Advantage, Continual Improvement, Automation

Module 19: Service Optimization

• Service Optimization
• Technology Replacement Modernization
• Sourcing Strategies
• Workforce Strategies
• Employee 360 Approach

Module 20: Financial Aspects of DITS

• Policies
• Portfolios

Module 21: Funding Projects, Products, Services

• Funding Projects, Products/Services
• Balancing Innovation and Operations
• Charging and Charging Models

Module 22: Service Financial Management (SFM) Practice

• Purpose
• Practice Success Factors

Module 23: Portfolio Management Practice

• Purpose
• Practice Success Factors

Module 24: Strategic Approaches for Digital Organizations (Practical Assignments)

• Barrett Model
• Evolution. Innovation
• Agility & Resilience
• Organizational Change Management, Knowledge Management

Module 25: Social Responsibility & Sustainability (Practical Assignments)

• Social Responsibility, Sustainability
• Triple Bottom Line
• Employee Fulfillment
• Practical Assignment #2

Module 26: Risk and Opportunities

• Risk Management for Digital Organizations
• Risk Definitions, DICE, Risk Posture/Capacity/Appetite/Attitude
• Qualitative and Quantitative Assessment
• Risk Treatment

Module 27: Risk Management (RM) Practice

• Purpose
• Practice Success Factors

Module 28: Encouraging & Managing Innovation

• What Is It
• Innovation Management

Module 29: Technology Adoption Lifecycle

• Technology Adoption Lifecycle
• Developing an Innovation Culture

Module 30: Creating a Digital Strategy

• Digital Readiness Assessment
• Evaluating Current Capabilities

Module 31: Vision and Strategy

• What is a Vision?
• Strategic Planning

Module 32: Using a Business Case for DITS

• Business Case, Portfolio, and Strategy Relationships
• Communicating a Business Case
• Dealing with Resistance

Module 33: Implementing Digital Strategy

• Operating Models
• Organizational Structure

Module 34: Architecture Management (AM) Practice

• Purpose
• Practice Success Factors

Module 35: Workforce & Talent Management (WTM) Practice

• Purpose
• Practice Success Factors

Module 36: Skills for Digital Leaders

• Digital Mindset
• Communication & Relationship Management
• Agile Management

Module 37: Leadership Skills

• Leadership Skills
• Education/Learning/Training

Module 38: Strategy Coordination & Implementation (Practical Assignments)

• Strategy Implementation – General Information
• Satir Model

Module 39: Large-Scale Transformation (Practical Assignments)

• Large-Scale Implementation
• Incremental Implementation
• Mergers/Acquisitions
• Individual Change Implementation
• Practical Assignment #3

Module 40: Parallel Operating Models (POMs)

• Cannibalism, Erosion
• Concurrence
• Synergism

Module 41: Assessing the Success of a DITS

• Metrics
• Cascading/Linking Measurements

Module 42: Objectives & Key Results (OKR)

• Objectives & Key Results (OKRs)
• Measurement Principles: Progress, Performance, Relevance

Module 43: Instrumenting Strategy

• Instrumenting Strategy
• Operational Reports/Dashboards
• Analytical Reports

Module 44: Measurement and Reporting (MR) Practice

• Purpose
• Practice Success Factors

Module 45: Activities of a Digital Transformation Program (Practical Assignments)

• Define Activities by Scope and Objective of the Transformation

Module 46: Course Summary